Planio Support

In addition to Planio's hosted Git and Subversion repositories, you can also connect your Planio projects to externally hosted Git repos at GitHub, Bitbucket, GitLab, or elsewhere. Setting them up can be a bit tricky depending on the external Git hoster you use. To make this a lot easier, Planio will now show detailed error messages in case things go wrong and offers handy "try again" links to troubleshoot your configuration.

We have started working on some performance bottlenecks in Planio which mostly affect Planio accounts with a large number of users and many issues across a lot of projects. One item we've been rolling out is the Overview and the activity browsing. Planio will now cache pre-rendered activities and serve pages almost instantly while fetching actual activity content later.

We've redesigned the (formerly quite bland) overview of sections within Planio's administration area. While we were at it, we've also added a few lines of helpful text to each section so it's easier for new admins to find their way around. If you are an admin on your Planio account, simply navigate to your avatar → Administration to check it out.

We've been working on a very subtle yet important topic these last days: Typography! When browsing your Planio wikis, blog articles, and repository READMEs you may notice that things are generally looking more clean, properly aligned and spaced. The tables of contents in wiki pages (you can add them via the {{>toc}} macro) have been refreshed and inline code as well as code blocks look much nicer now.

As you may know already, the companies you can create using CRM & Helpdesk are customizable via your avatar → Administration → Custom fields → Companies. Those custom fields now got a new option called Show in list which will cause the values entered to appear in your general contact lists in Planio

As an Administrator, you can now invite new users via email to your Planio account directly from within the Members tab in your project → Settings. Simply enter the user's email address, select one or more Roles and click Add.

Of course, you can still add multiple users all at once by navigating to your avatar → Administration → Users.

Planio Team Chat now fully supports all the advanced IRC features of Palaver, including mobile push notifications and IRCv3 style timestamps as well as chat history playback on connect.

Simply use the credentials you find in the sidebar of your project → Chat logs to sign in with Palaver.

Due to the recent disclosure of a security vulnerability with the long-deprecated DSA key signing algorithm (CVE-2016-2178), we will be turning off DSA support for Planio's Git access via SSH this Friday, June 10, 2016 at 16:00 UTC.

Should you still be using a DSA key, please generate a new key pair to maintain access to your Git repositories. You can find out if you're using DSA by navigating to Your avatar → My account → Public keys. Make sure that all your keys start with ssh-rsa. Should you find any keys starting with ssh-dss, please remove them from Planio and generate a new key pair on the respective client, e.g. by executing ssh-keygen -t rsa -b 4096 on a command line. After that, please upload the new key to Planio.

Should you not use Git or DSA keys, you will not be affected by this change.

Any README files in your Planio repositories written in Markdown or Textile will now be rendered automatically on the main repository view. Markdown and Textile files and file attachments in issues and other Planio objects will also be rendered.

Wiki pages may now be exported to OpenDocument text files (ODT). They can be viewed and edited with Microsoft Office 2010 and later, OpenOffice, LibreOffice as well as a number of other word processing applications.

At the bottom of each wiki page, you will find the ODT link, next to the other supported export formats. The resulting document will map the most common formatting to default formats within Word, embedded attachments will be included in the export.